Shipping policy
Last updated: January 20, 2026
At Zulkra, we are committed to offering quality products with efficient and accessible shipping options, allowing you to choose the alternative that best fits your needs.
1) Delivery Times
Fast shipping from the United States: estimated delivery time is between 3 and 7 business days to major cities in the United States.
Economy international shipping: estimated delivery time is between 15 and 22 business days, depending on the destination country.
Delivery times are estimates and may vary based on product availability, customer location, customs procedures, weather conditions, or other external factors.
2) Shipping Costs
Shipping costs are calculated automatically during checkout, based on the delivery address and the selected shipping method.
From time to time, Zulkra may offer free shipping promotions on selected products or for orders above a minimum purchase amount, which will be clearly communicated before payment.
3) Order Tracking
Once your order is confirmed, you will receive an email with tracking information to monitor the status of your shipment.
When applicable, you may also view your order status through your account on our website.
4) Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Zulkra is not responsible for delays or losses caused by incorrect or incomplete addresses entered during checkout.
If you notice an error in your delivery address, please contact us as soon as possible so we may attempt to correct it before dispatch.
5) Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or additional charges, which are not included in the product price or shipping cost.
These charges are the responsibility of the customer.
In the event of customs inspection or delay, Zulkra will provide reasonable assistance but cannot intervene directly with customs authorities.
6) Delays
Zulkra is not responsible for shipping delays caused by circumstances beyond our control, including weather conditions, labor disruptions, customs inspections, or force majeure events.
However, we will make reasonable efforts to assist you and provide updates until delivery.
7) Contact
For shipping-related inquiries, please contact us at:
Primary email: support@zulkra.com
Alternative email (temporary): zulkra.contacto@gmail.com
Address:
Cra. 13 #8N-40
Armenia, Quindío, 630004
Colombia
Note:
Zulkra ships products from warehouses located in the United States and from authorized international fulfillment centers, depending on product availability.
Shipping times and costs may vary based on the origin warehouse and destination country.