Privacy policy

Privacy Policy

Last updated: January 20, 2026

At Zulkra (“Zulkra”, “we”, “us”), we operate this online store and website, including all related data, content, features, tools, products, and services (the “Services”). Our Services are powered by Shopify.

By using our Services, you confirm that you have read and understood this Privacy Policy. In the event of any conflict between our Terms of Service and this Policy regarding the processing of personal data, this Privacy Policy shall prevail.

1) Personal Information We Collect

“Personal information” means any information that identifies you or can reasonably be linked to you (excluding anonymized data).

Depending on how you interact with our Services, we may collect the following categories of personal information:

– Contact information: name, email address, phone number, and shipping/billing address.  
– Payment and transaction data: payment method, transaction status, amount, and items purchased. We do not store full credit card numbers; payments are securely processed by PCI-DSS–compliant providers such as Shopify Payments.  
– Account information: username, password, and preferences.  
– Commercial activity: products viewed, added to cart, purchased, or returned.  
– Communications: messages sent to customer support and reviews.  
– Technical and usage data: IP address, browser type, device information, cookies, and site interactions.  
– Inferences: preferences or interests used to personalize recommendations.

2) How We Collect Information

We collect personal information:
– Directly from you when you create an account, place an order, or contact support.  
– Automatically through cookies, pixels, and similar technologies.  
– From service providers (payments, logistics, analytics, fraud prevention).  
– From partners or third parties, when legally permitted.

3) How We Use Your Information

We use personal information to:
– Process orders, payments, shipping, returns, and customer support.  
– Improve our Services and user experience.  
– Send transactional communications (order confirmations and updates).  
– Conduct marketing activities (email or SMS if you opt in) and interest-based advertising.  
– Ensure security and prevent fraud.  
– Comply with legal and regulatory obligations.

SMS / WhatsApp: If you subscribe, we will process your phone number and consent. You may opt out at any time (for example, by replying “STOP”). Carrier fees may apply.

4) Cookies and Preferences

We use cookies and similar technologies for site functionality, analytics, and advertising.  
You can manage your cookie preferences through the cookie banner or settings available on our site.

We honor Global Privacy Control (GPC) signals as valid requests to opt out of the sale or sharing of personal information where required by applicable law.

5) Sharing Personal Information

We may share personal information with:
– Shopify and other service providers (payments, IT, logistics, analytics, fraud prevention).  
– Marketing and advertising partners, where permitted by law and based on your preferences.  
– Affiliates or in connection with corporate transactions (such as mergers or acquisitions).  
– Public authorities, when required by law.

Relationship with Shopify: Our store is hosted on Shopify. In some cases, Shopify acts as an independent data controller (for example, fraud prevention or network services). Please refer to Shopify’s Privacy Policy for more information.

6) Children’s Information

Our Services are not intended for children under the age of 13. If we become aware that personal information of a minor has been collected without verified parental consent, we will delete it.

7) Data Security and Retention

We implement reasonable security measures to protect personal information; however, no system is completely secure.

Data retention periods vary depending on purpose:
– Orders and billing: as required by applicable tax laws.  
– Customer support: as necessary to resolve inquiries.  
– Marketing: until consent is withdrawn.  
– Inactive accounts: may be deleted or anonymized after a reasonable period.

8) Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, or withdraw consent regarding your personal data.

To exercise these rights, please contact us using the information below.

9) International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. Where applicable, we rely on recognized legal transfer mechanisms.

10) Third-Party Websites

Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

11) Changes to This Policy

We may update this Privacy Policy for legal, regulatory, or operational reasons. The “Last updated” date indicates the current version.

12) Contact Us

If you have questions about this Privacy Policy or our data practices, you may contact us at:

Primary email: support@zulkra.com  
Alternative email (temporary): zulkra.contacto@gmail.com