Contact information

Contact and Customer Support Policy

Last updated: January 20, 2026

At Zulkra, we are here to assist you. If you have questions about your order, our products, or our policies, you may contact us through the official channels listed below.

1) Email Support

Primary email (brand):
support@zulkra.com

Alternative email (temporary support):
zulkra.contacto@gmail.com

These are our official communication channels for inquiries related to orders, returns, payments, warranties, or general customer support.

2) Administrative Address

Cra. 13 #8N-40  
Armenia, Quindío, 630004  
Colombia

Note: This address is for administrative purposes only and should not be used for returns without prior authorization.
If you need to return a product, please contact us first to receive return authorization (RMA) and the specific return address, which may vary depending on the fulfillment provider.

3) Business Hours

Monday to Friday: 10:00 a.m. – 5:00 p.m. (EST – Miami)  
Saturdays, Sundays, and public holidays: Closed

4) Response Time

Our standard response time is **24 to 48 business hours**.
During periods of high demand, response times may be slightly extended; however, all inquiries are handled with priority and care.

Thank you for choosing Zulkra.
We are committed to providing a clear, reliable, and professional shopping experience.